At EL-XYR, we are committed to protecting your personal information and respecting your privacy, in accordance with applicable laws, including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

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The information we collect

How we use and protect this information

Your rights regarding your personal data

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1. Personal Information Protection Officer

The person responsible for personal data protection at EL-XYR is:

Name: Dr. Maed Osili
Position: Medical Director
Email: maedosili@gmail.com
Phone: +1 514 918-3858

You may contact this person for any questions, access requests, or complaints related to your personal information.

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2. Information Collected

We may collect the following categories of information:

Identifiers: first name, last name, date of birth

Contact details: mailing address, email, phone number

Relevant aesthetic medical information (e.g., medical history, treatment requests)

Browsing data (IP address, device type, pages visited, cookies)

This information is collected when you:

Fill out an online form

Make an appointment

Subscribe to our newsletter

Browse our website

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3. Purpose of Collection

We collect your information for the following purposes:

To provide our aesthetic and medical services

To manage your requests and appointments

To personalize our communications and offers

To comply with legal obligations

To analyze and improve our services and website

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4. Consent

Your consent is required for the collection, use, and disclosure of your personal information.
Consent may be given explicitly (e.g., checking a box, filling out a form) or implicitly (e.g., voluntarily providing your information).

You may withdraw your consent at any time, subject to legal or contractual obligations.

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5. Disclosure of Personal Information

We share your information only:

With our service providers (hosting, email management, appointment systems) under confidentiality agreements

With competent authorities if required by law

Never for commercial purposes or resale

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6. Retention and Destruction of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

When your information is no longer needed, it is securely destroyed or anonymized.

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7. Security Measures

We have implemented appropriate physical, administrative, and technological security measures, including:

Restricted access to personal information

Password-protected and encrypted IT systems

Staff training on data protection

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8. Your Rights

You have the following rights regarding your personal information:

Access: obtain a copy of your data held by us

Correction: request correction of inaccurate or incomplete information

Withdrawal of consent: withdraw your consent at any time

Deletion: request deletion of your data (subject to legal obligations)

Portability: receive your data in a structured, technological format

To exercise these rights, please contact our Personal Information Protection Officer.

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9. Cookies

Our website uses cookies to:

Analyze website traffic

Remember your preferences

Improve your user experience

During your first visit, a cookie consent banner informs you of their use and allows you to accept or refuse them.

You can also disable cookies via your browser settings.

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10. Automated Decision-Making

We do not use any automated decision-making based on your personal data.

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11. Data Transfers Outside Quebec

If your information is transferred outside Quebec (e.g., to a web host based elsewhere), we ensure it receives adequate protection that complies with Quebec standards.

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12. Notification of a Privacy Incident

In accordance with Law 25, if a confidentiality incident poses a serious risk of harm, we will:

Inform you promptly

Notify the Commission d’accès à l’information du Québec

Take all necessary measures to limit the impact

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13. Changes to the Policy

We reserve the right to update this policy at any time.
Any changes will take effect upon publication on our website, with the update date indicated.

We encourage you to review this policy regularly.

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14. How to Contact Us

For any questions, complaints, or requests regarding this Privacy Policy or your personal information:

Address: 886 Bd Sir-Wilfrid-Laurier, Mont-Saint-Hilaire, QC J3H 6B7
 Clinique Esthétique EL-XYR
Email: clinique.elxyr@gmail.com
Phone: 514 558 8098

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